Your domain name is more than just an online address; it’s a core part of your brand. When customers think of your business and want to check out your website, your domain name is their first step. It is the cornerstone for engaging with your brand and the central point of your reputation online.
At Trustname, we recognize how valuable your domain name is. That’s why we’ve developed an advanced Abuse Reporting System to protect your domain and other digital assets from bad actors who try to exploit them. These cybercriminals often threaten website owners with fake abuse reports and false claims, attempting to damage your brand’s reputation until your registrar de-lists your domain unless you meet their ransom demands.
When you buy a domain name from Trustname, you get much more than just a web address. You’re investing in brand protection that prioritizes your interests and stands by your side when it matters most. We understand the importance of your domain to your business, which is why Trustname is the best choice for niche projects vulnerable to abuse.
Catering to Abuse-Prone Businesses
If your business is vulnerable to abuse, Trustname is your best bet. Let’s explore our unwavering commitment to safeguarding your web address.
We promise to provide exceptional service and support whenever you need help with your domain names. Here’s what you can expect from us:
30-Day Unconditional Domain Name Recovery
Running a business is challenging, and it’s easy to overlook your domain name renewal notices from your registrar—we get it. Life happens, and you often have more pressing matters than keeping track of your domain’s expiration date.
When you trust your domain name with Trustname (notice the clever wordplay there ;)), you retain ownership and exclusive access to your expired domain for up to 30 days after its expiration—no strings attached.
What’s more? No matter your domain extension or registry policy, renewing your subscription only requires the standard renewal fee to get your site’s URL back up and running!
Hassle-Free Domain Transfer Policy
Not everything is meant to last forever (even good things). If you ever decide to move your domain to a different registrar (we doubt you’d want to though ;)) or your provider wants to migrate from Trustname, we’ve made the process super easy for you. We respect your freedom, and while we hope you’ll stick with us, moving on from our service is just as easy as signing up.
And here’s the best part: your domain name doesn’t need to stay 60 days with us—since registration or the last renewal date—as specified by the Internet Corporation for Assigned Names and Numbers (ICANN). You can transfer it out anytime, anywhere you want—it’s your right. Trustname avoids unnecessary restrictions like additional transfer locks disguised as security measures. Simply contact our team, and we’ll initiate a transfer immediately.
Registrant-Centric Approach to Abuse & Dispute Resolution
At Trustname, you have the final say over your domain—many other registrars don’t seem to know that. We are the only registrar that prioritizes your interests in any domain dispute. If your domain is reported, we’ll notify you immediately.
We will never use your web address as a bargaining chip in disputes or allow cybercriminals to leverage it to damage your brand’s reputation. Unlike other registrars, we won’t rush to seize your domain under pressure from bad actors or the public. Your rights and domain ownership are always our top priority.
Our dedicated compliance team ensures that all domain disputes and abuse reports are handled fairly and transparently. When you trust us with your domain, we promise to always be your safe haven.
How Trustname Responds to Abuse Reports
To protect you and your brand’s reputation from unfounded abuse claims, we’ve established a clear and effective abuse report policy. Here’s how we handle abuse reports for your domain name:
- We receive abuse reports through a “Report Abuse” form where the complainant gives all the necessary details.
- We ignore abuse reports from free email services such as @gmail.com or @proton.me.
- Before taking any action, we require the complainant to send the abuse report to you and your hosting provider, with all the necessary evidence. Rest assured, we’ll notify you immediately when an abuse report is made.
- We demand real, irrefutable evidence of abuse to support any report.
- We verify that the location from where the abuse report was sent matches your location as the domain owner. This ensures that the jurisdiction of a possible infringement matches the jurisdiction where you, the registrant, are located. If the jurisdictions don’t match (which is often the case), we’ll ignore such reports as the jurisdiction specified has no legal authority over your domain.
- Rest assured that we will never take action against your domain name without first conducting a thorough investigation and obtaining sufficient evidence. This applies regardless of the number of abuse reports received, especially those submitted by commercial entities such as LegitScript LLC, BrandShield LTD, and Netcraft. These entities are often financially motivated to target domain names on behalf of competitors. Additionally, these US-based organizations operate outside the scope of our European jurisdiction and cannot influence our decision-making without clear legal grounds.
- With our two-tier domain privacy activated, we’ll only disclose your contact information if compelled by three simultaneous court orders in Estonia, the US, and St. Kitts and Nevis. This legal requirement underscores our commitment to your privacy. We strongly recommend using Trustname’s two-tier protection to protect your valuable domains.
- As a pharmacy-friendly domain registrar, we recognize that the world needs easy access to healthcare globally, and we support brands that sell over-the-counter and prescription drugs for diseases such as malaria, hepatitis, HIV, AIDS, and other chronic diseases, particularly in developing countries.
- After notifying you of any report made on your domain, we will always give you, the domain registrant, the opportunity to respond to claims and resolve any issues before taking any action. You can even transfer your domain name out of Trustname if you decide it’s in your best interest.
- We promptly investigate any reports of child abuse to make sure they are legit before taking the necessary action.
Many webmasters today are extorted by cybercriminals who threaten to report their domains and have them banned unless their demands are met. Our Abuse Report Policy protects your domain name and brand’s reputation from wrongful attempts to disrupt your website with fraudulent reports.
Our Abuse Reporting System follows the DNS Abuse Framework, targeting specific abuse categories that require action.
Enhanced WHOIS Privacy: Multi-Jurisdictional Legal Data Access
At Trustname, WHOIS protection goes beyond the basics. While most registrars simply replace your WHOIS data with forwarding service details, we employ a multi-layered strategy across different legal jurisdictions. First, we use fake details from proxy companies in various countries and regions to keep your registration and contact information private.
Next, we set up strict legal barriers before any WHOIS data can be assessed on our platforms. Only court orders across three regions—The United States, St. Kitts and Nevis, and Estonia, where Trustname operates— are accepted. To get these court orders, a complaint would need to prove your brand is breaking laws in these three countries simultaneously.
By using multiple jurisdictions to protect your domain, we create a complex legal framework. Though this approach is more costly, it underscores our commitment to ensuring the utmost security of your WHOIS information.
Perfect Privacy LLC Formally Owns Your Domains
At Trustname, we respect your privacy and are committed to protecting it. To further protect your privacy, we offer the ability to register domain names under the name of our proxy service, Perfect Privacy LLC. By default, domain names are registered under Perfect Privacy LLC's contact name, not yours, unless you specifically request otherwise.
You should be aware that while Perfect Privacy LLC is listed as the registered proxy owner of the domain name, the proxy company merely acts as an intermediary. Perfect Privacy LLC does not have actual ownership of the domain name you are associated with. Ownership of the domain name is legally vested in you from the registration date; Trustname guarantees it.
In the event of any legal issues regarding the domain name, these matters will first be addressed to Perfect Privacy LLC as the official registered owner of the domain name. The proxy company will be the first contact for any legal notices or disputes. Trustname will ensure that you are promptly notified of any legal claims or actions related to your domain name, giving you additional time to react and handle legal matters effectively.
You have the option at any time to request that the domain name's registration be formally transferred to you. This transfer means that you will be officially registered as the domain name's owner with the relevant registry operator. To make this change, you can change the contact information associated with the domain name in your Trustname account to reflect your information.
Trustname: Five Principles We Live By
At Trustname, we follow these principles to ensure fairness, transparency, and integrity in web address management and dispute resolution:
- Evidence-Based Action: Any report of domain abuse must be supported by clear and concrete evidence. This requirement discourages most complainants, and failure to provide evidence means we’ll invalidate the report immediately.
- Legal Compliance: We align with international and local policies, including ICANN regulations, and are bound by the laws of the jurisdictions where we operate, specifically Estonia. However, if your domain violates regulations, you still have the option to transfer it out if you wish.
- Presumption of Innocence: We presume you are innocent until proven otherwise. We won’t take action against a domain without substantial evidence or legal direction. Sanctions or actions are only considered a last resort, reserved for situations with compelling evidence or a court order.
- Transparency and Fairness: Our dispute resolution process is clear, fair, and allows you to appeal decisions and present your perspective. Transparency is our watchword.
- The Golden Principle of Self-Doubt: We acknowledge that making decisions in domain management can be difficult. We ensure careful consideration, ongoing re-evaluation, expert consultation, and a balance between enforcing policies and adapting to unique cases.
Unlike other registrars who find it easier to just de-list reported domains unfairly, we take the time needed—weeks or even months—to thoroughly investigate, giving you ample opportunity to resolve any issues.
Trustname upholds these principles in every aspect of our services. By following these standards, we aim to build trust and provide the best possible experience for our customers. We only care about your satisfaction and security.
Your Domain Name Is Secure With Trustname
At Trustname, we understand how complex online disputes can be. To ensure you are treated fairly, we require that each complaint is supported with concrete evidence of infringement. This approach means we never take action unless it’s both fair and justified.
Our commitment extends to handling DNS abuse reports and disputes with a presumption of your innocence. Domain owners have rights that many registrars ignore, often de-listing domains after only a few reports. Trustname only takes action when compelled by legal authorities, particularly the Estonian court. This policy reflects our commitment to protecting your web address and brand’s reputation while resolving complaints efficiently and judiciously.
These guiding principles form the backbone of our ethical and responsible approach to domain registration and management.
Who Is Trustname?
Founded in Europe in 2021, Trustname is a rapidly growing domain registrar offering affordable, feature-rich domain names. We make it easy for individuals, businesses, and organizations to set up their websites quickly and conveniently.
We offer top-notch, user-centric domain registration and web hosting services. At Trustname, you can get a .com domain name for just $9.99 per year, making us one of the most cost-effective options for a 5-year renewal term.
In addition to our core services, we give you everything you need to build and grow your online presence, including domain registration, web hosting, URL forwarding, email hosting, and more. Every domain registration at Trustname includes a free SSL certificate, an email account, and the Ultimate 99.9% Uptime Anycast DNS.
Our commitment to exceptional domain management is backed by robust privacy protection. Our unique two-tier domain privacy service hides your personal contact information in the WHOIS database with generic details on two layers, ensuring your data remains secure.
The best part? This two-tier protection is included for free with every domain.
We Can’t Wait to Have You at Trustname
Experience unparalleled domain privacy and brand protection with Trustname—where your needs come first!