Pursuant to Article 15 et seq. of the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data, in particular the right to rectification, erasure and restriction of data processed by Trustname.
- Right of access (Articles 15.1 to 15.3)
- Right to data portability (Article 20)
- Right to erasure (Article 17)
- Right to object (Article 21)
- Right to rectification (Article 16)
- Right to restriction of processing (Article 18)
Exercise your rights to your personal data
To exercise these rights, we ask you to fill in the special GDRP form, which is intended for any person whose data may be processed by Trustname. The fields marked with an asterisk (*) are mandatory.
Please provide us with a detailed request, stipulating the relevant GDRP Articles.
- Trustname will ask you to provide a valid form of identification, so be sure to attach it to your request when submitting the form.
- Trustname will process your request within one (1) month of receiving it.
- The personal data you provide when exercising your rights will be processed solely for the purpose of responding to your request and will be stored for a maximum period of one (1) year from the date of the request.
Access your data
You may access and rectify your personal data that Trustname has on record from your account’s management page. You can find detailed instructions in doing so in our documentation.
You may consult our “Personal Data Protection Policy” which is accessible from our Contracts page, to learn how Trustname handles your personal data.
Please note, however, that in conformity to domain name rules and for legal reasons, some data can not be edited (notably the first and last name).
Data portability
Portability only applies to certain cases of domain name transfer (depending on the extension). In order to achieve this you need to provide the authorization code of the domain name in question to your new provider, and Trustname will provide them with the personal data on record in order for the transfer to be performed.
For more information on the domain name transfer process, please see our transfer documentation.
You may consult our "Personal Data Protection Policy" which is accessible from our Contracts page, to learn how Trustname handles your personal data.
Data erasure
Warning: in order for your request to be valid, please cite one of the cases applicable to your request, in conformity to Article 17.1.a to f of the GDPR.
For legal reasons, we can only take action on such a request for erasure after a delay of one (1) year following the expiration of the last service attached to your account.
Data object
You can not object to the processing of your data, with the exception of the cancellation of your contracts, since the processing of it is necessary for the providing of the service.
Any data profiling performed is necessary for the detection of potential fraud and protect you notably in the event that your account would be hacked.
For any request concerning the cancellation of your contracts, please contact our customer service team.
You may consult our "Personal Data Protection Policy" which is accessible from our Contracts page, to learn how Trustname handles your personal data.
In that which concerns direct marketing, you may at any time change this setting online from your account, so as to no longer receive our newsletters.
Data rectification
The rectification of your data is done online and can be done by yourself at any time from your account. You will find detailed instructions in how to do this in our documentation.
If you lost your login credentials, please contact our customer support service.
Restriction of processing data
Warning: in order for your request to be valid, please cite one of the cases applicable to your request, in conformity to Article 18.1.a to d of the GDPR.
For legal reasons, we can only take action on such a request for erasure after a delay of one (1) year following the expiration of the last service attached to your account.
Contact us
Fewmoretaps OÜ doing business as Trustname
Legal Department
Roseni tn 13
Harju maakond
Kesklinna linnaosa
Tallinn, 10111
Estonia
gdrp@trustname.com