Transfer Your Domain From Name.com To Trustname01

If there was one ill that current Name.com customers complain about the most, it would be their extremely poor support. 

We understand how important your domain is to your brand and how much customers dislike chatting with a bot. When you're freaking out on a domain issue, you want a human who's solved the same issue before and not static responses powered by 1 and 0s.

Come to Trustname and enjoy support like it's meant to be. We actually encourage our customers to reach out to us via live chat to ensure their inquiries are resolved quickly.

You can also reach out to us by submitting a ticket if you prefer email communication, but we don't force it on you. Love figuring out stuff yourself? Our robust knowledge base and support resources have the answers to all the questions you'll have.

Name.com is also not the most affordable option on the market.

 
Purchase your domain for the first year and you'd think you are getting an outstanding deal.

Select a 2 year term and you'll quickly realize how expensive their subsequent payments are.

A whopping $40 for the second year, and that's even without all the domain essentials added in. What's more? Name.com charges for everything: Whois Privacy, SSL certificates, DNS, email ($36 per year via Google Workspace), you name it.

Their basic DV SSL certificates start at $9.99 per year.

While their Whois Privacy package is charged at $5.9 per year.

Add in all the domain essentials on Name.com, and you'll be spending a recurring $91.96 per year for just your domain alone. 

At Trustname, we believe in giving you the best value for your money, and that's why you get all these features out of the box only our SSLs are free for the first year, while everything else is free forever!

We won't try to bait you in with ridiculously 'low' prices only to multiply your hundred times over in renewals. At Trustname, we charge $12.99 for the first year on most domain name extensions and a fixed $14.99 renewal fee.

With Trustname, you will be saving $76.9 per year, and over 5 years, you would have saved $384.

With this, you get your domain subscription, a free branded email, our Premium DNS, DNSSEC, a free SSL (for year 1), and our signature Two-Tier Whois Privacy Protection, all included.

Name.com customers also complain about their poor security practices, from glitching support tickets to high risk protocols for handling sensitive customer information.

Another customer complained of having their support ticket with another customer's.

At Trustname, security is at the forefront of all we do. We have high level security measures to prevent unauthorized changes to your domain, illegal access to your account, and protect you from bad actors looking to damage or ride on your brand reputation.

We have also set up systems in place to ensure no authorized person can gain access to your account even if your password is compromised. A core part of Trustname's security is our Two-Tier Privacy that gives you the most shielding. How does it work?

When you're transferring your domain to Trustname, you can choose to use your own details or click on 'Use a pre-defined contact' and specify our domain security partner, Perfect Privacy LLC., as the registrant you still retain full control of your domain. You can change the domain contacts to yours at any time.

This is the first layer or first tier of our Two-Tier privacy.

This is the first layer of Trustname's Two-Tier Privacy.

This is the second layer of protection.

How Two-Tier Privacy Protects You 

And the best part? Our Two-Tier privacy is for free forever! Name.com charges $6 for its Whois Privacy.

And finally, every domain name registration should be served on a first come first serve basis. Some customers complain about dubious registration practices carried out by Name.com, 

Where they search for a high quality domain name and find it's available for a low price say $10-20. When the said customer is about to check out, they suddenly run into a glitch. 

After refreshing their pages to repurchase the domain name, many customers find that the domain is suddenly listed as premium and Name.com is now charging above $1000-2000 for the same domain that was a hundredth of that price minutes ago.

As the customer stated, these trends could all be a coincidence, but no one wants to risk their valuable domains getting snatched. Have a great idea for a domain name that'll serve your brand well? 

Run it through Trustname's domain search engine to check its availability and proceed to checkout in a few clicks.

With Trustname, you never have to take a chance. Once your domain name is available, it's as good as yours. What's more? We'll ensure you never run into a 'bank issue'.

We accept payment via credit/debit cards, Stripe, and other payment solutions, and best of all, crypto ensuring your payment goes smoothly and you get your domain before someone else even has the chance to get their eyes on it.

In your Name.com dashboard, you can configure your domain nameservers (and if you don't, they are assigned automatically to Name.com's). 

If you were using a different web host from Name.com, you'd have had to update your nameservers. Your domain nameservers are responsible for directing web browsers to the IP address of the web servers where your website is hosted.

While your domain transfer is still ongoing, you won't be able to edit your domain nameservers or any other DNS settings. If your domain is linked to a website hosted by Name.com, it's a good idea to point your nameservers to your new web host (Trustname or any other host you're using) before you initiate the transfer.

Moving your domain name to Trustname won't automatically transfer your website. If you want to also move your website to Trustname or another web hosting provider, you would need to purchase a web hosting plan from the new host and ideally reach out to us, and we'll help you migrate your website conveniently.

We will guide you through creating backups of your website and exporting them, downloading database files, and moving them.

Trustname charges a base fee of $7.77 (with our promo code) to transfer your domain name to us, but this adds an extra year to your domain name's current expiration date. 

Given that regular 1 year registrations cost $14.99, our transfer fee is actually a front to giving you an extremely affordable domain subscription!

On most registrars, including Name.com, you can only transfer a domain when it is active or during the grace period after it expires. 

If you didn't renew your domain during the Grace Period and it's now in the Redemption Period, you are going to have to renew it first for an extra fee and wait for the ICANN 60 days lock to elapse.

We recommend initiating your transfer before it expires or at least two weeks before the end of the Grace Period. Transferring it to Trustname automatically adds a 1 year minimum subscription to it.

The Internet Corporation for Assigned Names and Numbers (ICANN), the regulatory body over domain names, enforces a 60 days registrar or transfer lock on domains that were recently transferred or modified.

You won't be able to transfer a domain name until 60 days have passed since the last registrar transfer, registrant change, or change to the domain's contact details. Confirm that your domain is eligible and out of the 60-day lock before proceeding with the transfer.

To confirm your domain's transfer validity, log in to your Name.com account with your username and password, and

Click on 'My Domains' in the top right corner of the header to see your list of domains.

Click directly on your domain name in the list to see the domain details. Review the expiry date and compare this with when you registered the domain to confirm that it has had the same settings for at least 60 days.

If your domain is not yet eligible,
You will see the 'TRANSFER LOCKED' status.

On Name.com, you can also opt out of the transfer lock whenever you change your domain's contact details

After confirming that you are eligible for transfer and it's been at least 60 days since the last change, the next step is to disable the domain lock. 

The Domain Lock is a basic feature offered by most registrars that prevents unauthorized transfers of domain names.

To disable the domain lock on your Name.com domain, head to your domain list by clicking on 'My Domains'.

Next to the domain, click on the 'padlock' icon to turn the domain lock off.

Alternatively, click on the domain name itself and under the 'Quick Actions' tab,

 
Toggle the Domain Lock button off.

That's it.

Next, you need to obtain the Auth or EPP code from Name.com. This is a unique verification code for your domain that Name.com will generate. You will need to submit the Auth code to Trustname, and we will use it to prove to Name.com that you initiated the transfer. 

To view your Auth code for your Name.com domain, click on 'My Domains' from your main dashboard.

Click on your domain name in the list and scroll down to the 'Domain Details' tab.

Under 'TRANSFER AUTH CODE', click on 'Show Auth Code'.

Copy the generated Auth Code shown in the Name.com portal and paste it somewhere safe for when you'll need it at Trustname.

If you purchased Domain Privacy from Name.com (likely, this was added automatically to your cart), you may need to disable it for your domain to be transferred to Trustname smoothly. 

To turn off Domain Privacy on Name.com, log in to your Name.com account by entering your User ID and Password. Click on 'My Domains' to see your domain name and click on it.

Under the 'Quick Actions' tab, look for 'Whois PRIVACY'.

Toggle the 'Whois PRIVACY' button off, and that's it!

Before initiating your domain transfer, confirm that your domain contact details are current and that you have your notifications turned on for your domain's email address.

When transferring your domain to Trustname, if you choose to use your own contact details, Trustname will send you an email to confirm the transfer request, and this message will be sent to the associated domain email address. 

However, if you used Trustname's pre defined contact, we won't need to verify this information as it's already verified.

To confirm your domain contact details,

 
Click on 'My Domains' in the header and click on your domain name in the list.

Scroll down to the 'Domain Details' field and look for the 'REGISTRANT CONTACTS' field.

Click on 'Manage Contacts' to see the associated details 'Registrant', 'Admin', 'Technical', and 'Billing' contacts for your domain.

Review your contact details to make sure they're up to date.

Have DNS settings that you'd like to follow your domain from Name.com to Trustname? In that case, you'll need to export your domain's DNS records from Name.com and then upload them to Trustname.

If you are transferring multiple domains from Name.com and have set up CNAME records pointing several domains to a single one, or if you use branded nameservers, exporting your DNS records ensures these configurations are preserved during the transfer.

At the top right corner, click on 'EXPORT DNS RECORDS (CSV)'. Your file should download automatically. Save it somewhere safe to be used soon on Trustname.

Now, you're all set to initiate your transfer at Trustname!

When transferring your domain name, if you choose 'Use a pre-defined contact' for the domain contact details, you will now enjoy our Two-Tier Domain Privacy.

You can head to 'Domains >>> Registered Domains >>> Domain Contacts' to change your domain contact details at any time to your own details and enable/disable our Two-Tier Privacy at any time.

Read Why Trustname registers domains in the name of Perfect Privacy LLC. to learn more about our Two-Tier Whois Privacy.

Your domain transfer lock is automatically enabled once you transfer it to us. To view your Domain Lock settings, click on 'Domains >>> Registered domains >>> Select domain', and then scroll down to the Additional settings field.

You can also review your domain nameservers and DNS records.

To review your domain nameservers, head to the Domain Nameservers section. 

And to check your DNS records, under General info, look for Hosted zone and click 'View'.

From here, you can add and edit your existing DNS records, tweak your nameservers, and enable DNSSEC.

We recommend copying your Auth Code directly from the Name.com portal and pasting it into our required field instead of manually typing it out.

Confirm that your domain is eligible and out of the 60-day lock in your Name.com account before proceeding with the transfer.

If the Domain Lock is still turned on, Name.com won't release the domain name. Check your domain settings to ensure the Domain Lock is disabled, as shown earlier.

If you used your own details on the Trustname side while transferring it, you would need to verify them as your domain is transferred. Look out for emails from us!