Changing domain ownership is a key task, and Trustname makes the process seamless, whether you are transferring it to an existing user or a new one. This guide outlines the steps for a smooth and secure domain ownership transfer.
Key Takeaways
- Unlock the Domain – Before any transfer, you must first disable the domain lock to allow changes to be made.
- Initiate Transfer – You can transfer a domain to another Trustname user by simply entering their email address in the customer portal.
- Internal Transfers are Free – Transferring a domain to another Trustname account is free and does not incur an additional one-year renewal fee.
- Update WHOIS Details – To officially change ownership to your name, you must manually edit the contact information in the domain contacts section.
TABLE OF CONTENTS
- Key Takeaways
- Steps to Change Domain Ownership - For New Owner With Trustname Account
- For New Owner Without a Trustname Account
- Changing Domain Ownership To Your Personal Details
- Understanding Domain Ownership
Changing domain ownership at Trustname.com involves a series of steps to ensure that the new owner receives complete control of the domain. This guide details how to transfer your domain to a new owner in the event that they also have a Trustname account (also known as a domain push) and do not. Here’s a detailed guide to help you through the process.
Steps to Change Domain Ownership - For New Owner With Trustname Account
- Log in to your account
Log in to your Trustname Customer Portal with your credentials.
- Unlock Domain
Before changing the domain ownership, verify that your domain is unlocked. This Domain Lock is temporary and helps to prevent unauthorized transfers or changes to your account. If your account has a transfer lock, you’ll need to unlock it first before making any changes to your domain name.
[Component][List][Markers] Default - Once logged in, click ‘Domain’ on the navigation bar. You’ll see a drop-down menu; click ‘Registered domains’ to see the list of all your registered domain names
- You’ll then be directed to your entire domain list. Select the domain you want to edit
- On the new page, scroll down to the ‘Additional Settings’ section. If your domain is locked, click ‘Unlock’
- Once logged in, click ‘Domain’ on the navigation bar. You’ll see a drop-down menu; click ‘Registered domains’ to see the list of all your registered domain names
- Enter New Owner’s Details
Next, on the same page, click ‘Transfer domain to another account’ under ‘Additional Settings’
- Initiate the Transfer Process
You’ll get a pop-up to enter the email of the user you want to transfer to. Ensure that all details are accurate, as this information will be used for verification.
- Confirm and Submit the Request Review the details you have entered before submitting the ownership change request. Click ‘Continue.’ After this, you’ll get a confirmation pop-up message on your screen notifying you of the pending transfer.
- Check Pending Transfer
To confirm the status of your domain transfer, scroll to the top of the page. Under ‘General Info,’ check the domain status. You should see something like this
- Verify Transfer Completion
Both you and the new user will receive notifications regarding the transfer status. Ensure that the new owner confirms receipt and access to the domain.
To accept the transfer, the new owner must log in to the Trustname account using their credentials. Next, they’ll navigate to ‘Domains >> Transfer >> My Transfers.'.
Before the new owner accepts the domain, they’ll receive a pending transfer status
Then, they’ll click on the three-dot menu to accept the incoming transfer
You’ll get a notification like this:
The domain name will now be listed in the new owner’s Trustname account.
For New Owner Without a Trustname Account
If you want to transfer your domain to a new owner who doesn’t yet have a Trustame account, they’ll need to create an account before you push the domain. This is necessary to manage the domain and complete the transfer of ownership.
Once the new owner has created an account, the domain can be transferred internally within Trustname.com. Pushing a domain name within Trustname does not incur any transfer fees or include a 1-year minimum renewal, unlike external transfers.
You only need to type the email they intend to use for their Trustname account, and they’ll receive an email to get started.
- Enter New Owner’s Details
Provide the new owner’s contact information. Ensure that all details are accurate, as this information will be used for their account sign-up and verification in the future.
- Confirm and Submit the Request
Review the details you have entered before submitting the ownership change request. The new owner will need to confirm the request through a verification email sent to them.
- New Owner Creates a Trustname.com Account
If the new owner does not already have a Trustname.com account, they will be redirected to create one via the email address provided.
- Transfer Domain Internally
Once the new owner has created an account and accepted the transfer, the domain will be moved internally within Trustname as described earlier.
- Verify Transfer Completion
Verify the domain status on your end and also ask the new owner to confirm that the domain is now in their account.
Changing Domain Ownership To Your Personal Details
If you have TrustnameS Two-Tier WHOIS Privacy enabled, then the registrant details linked to the domain will be those of Perfect Privacy LLC, the proxy service we are partnered with. While the company is listed as the official registrant on paper, you retain full ownership of the domain.
If you want to change the registrant details back to your name and remove the first layer of Trustname’s Two-Tier Domain Privacy, follow these steps
- Access Your Domain List
Under ‘Domains’, click on ‘Registered domains’ to see all domains currently registered on your account.
- Select The Domain
Click on the domain whose contact details you want to revert to yours.
- Access The Domain Contacts
Click the ‘Domain Contacts’ button to see the contacts associated with the domain - Registrant, Admin, Tech, Zone, and Billing.
- Edit Contact Details
For each contact category you want to change, click on ‘More’ and then click ‘Change’.
[Component][Notice] Wrapper - Info Note that you’ll need to unlock the domain under the ‘Overview’ field to be able to change the contact details.
- Input New Details
Under the ‘Choose contact’ dropdown, click on ‘New Default’ to create your contact details that you’ll use across all contacts at once. Alternatively, click on ‘Add new contact’ if you intend to use different contact details across the five contact categories.
- Fill In Your Details
Type in your contact details - make sure they are accurate, as you would need to verify them.
- Save Changes
Click on ‘Save changes’ to apply your new settings and proceed with the email verification.
You will now be listed as the domain registrant. However, you can always re-enable our WHOIS privacy by restoring the pre-made contact details.
Understanding Domain Ownership
WHOIS Ownership
The WHOIS database shows the public contact details associated with the domain registration. Changing the WHOIS information reflects the new ownership in the public domain record.
Trustname.com Account Ownership
The domain may be managed under a different account at Trustname.com. The new owner must take control of this account to manage the domain effectively. If the new owner is not the same person as the Trustname.com account holder, they will need to create a new account and have the domain transferred internally to gain complete control.
Transferring a domain internally between accounts at Trustname.com does not involve transfer fees and does not include the standard 1-year renewal fee associated with external transfers. The new owner needs to create a Trustname.com account to complete the transfer and manage the domain.
Feel free to reach out to the Trustname support team by submitting a support ticket or using our live chat option if you have any questions or need assistance with the ownership change process.