While Trustname hopes you'll stay, they've made the process of transferring your domain to another registrar simple and transparent. Following a few key steps will ensure a smooth and successful transfer of your domain to its new home.
Key Takeaways
- Log In And Navigate - Begin by logging into your Trustname account and locating the domain you want to transfer within the "Registered Domains" section.
- Unlock The Domain - You must first disable the domain's transfer lock to proceed with the transfer.
- Obtain The Auth Code - Generate the unique Authorization Code (Auth Code or EPP Code), which you will need to provide to your new registrar.
- Initiate The Transfer - Use the Auth Code to start the transfer process with your new registrar and confirm the request.
- Check For Expiration - Be sure to renew your domain if it's nearing expiration to avoid complications during the transfer process.
TABLE OF CONTENTS
- Key Takeaways
- Steps to Transfer a Domain Away from Trustname
- Initiate the Transfer with the New Registrar
- Transferring an Expired (or Expiring) Domain
- Important Notes
- FAQs
It’s been an honor serving you, and if you feel it’s time to move your domain to another registrar, we’ve made it easy for you. If you have any hiccups with any of our services, please reach out to us so we can help - and we hope we can convince you to stay.
Transferring your domain away from Trustname is really straight forward, and you can have your domain on the way to its new home in just a few steps. This guide will walk you through obtaining your transfer authorization code on Trustname, removing the transfer lock, and addressing any potential issues that may arise, such as domain expiration.
Steps to Transfer a Domain Away from Trustname
Let’s show you exactly how to transfer your domain out of Trustname -
- Log In to Your Customer Portal
First, Log In to your customer account at TrustName.com with your account credentials and access your account dashboard.
- Access the Domain Management Section
Next, under the ‘Domains’ dropdown menu, click on ‘Registered Domains’ to see your list of domains at Trustname. Click on the domain you want to transfer out.
Scroll down to the bottom of the page, and under ‘Additional settings’, click on the button to transfer your domain out of Trustname. Do not confuse this with the ‘Transfer domain to another account’ button, as that is used to transfer domains between two Trustname accounts.
- Disable the Domain Transfer Lock
Next, ensure that the Domain Transfer Lock is disabled so we can proceed with the transfer. We set up this feature to prevent unauthorized transfers of your domain. To disable the transfer lock,
- Access your domain management settings
Head back to your domains list and click on the domain you’re transferring out. Now, scroll down to the ‘Additional settings’ and look for the ‘Domain Locked’ field.
- Disable The Transfer Lock
Once you’ve found the Domain Lock field, click on “Unlock” to disable the Domain Transfer Lock. This step is crucial to ensure that your domain transfer is successful and is one step many webmasters miss.
- Obtain the Authorization Code (Auth Code)
Next, generate the Auth Code (or EPP Code) to authenticate the transfer. You need to submit the Auth Code to the registrar you want to move your domain to in their specified field.
To find the Auth Code, look for the "Authinfo" section and click ‘View Authinfo’, to view the Auth code directly in the portal.
Initiate the Transfer with the New Registrar
Now it’s time to begin transferring your domain to your new registrar. Navigate to the registrar’s transfer page and look for settings relating to incoming domain transfers.
Once you have located your new registrar’s ‘transfer a domain to us’ settings, fill in the domain you are transferring out of Trustname in their required field. And now,
- Provide the Auth Code
Submit the Auth Code or EPP code you generated in your Trustname account to your new registrar in the required field. We will request that your registrar turn in the code to us to confirm that you authorized the transfer.
- Confirm the Transfer
Once you submit the Auth Code, follow the instructions specified by the new registrar to confirm and complete the transfer request.
And that’s it. Your domain should be on its way.
Transferring an Expired (or Expiring) Domain
If you initiated a transfer on a domain that was about to expire, has expired, or will expire during the transfer, you’ll need to -
- Renew the Domain - If your domain expires during the transfer process, you’ll need to renew it at Trustname to regain the authority to send emails from it. Trustname, like most registrars, will not be able to process transfers for expired domains that have gone past the Grace Period.
When a domain enters the Redemption Period, it may be placed on auction, and to remit any winning bids, it cannot be transferred out.
- Contact Customer Support -If you encounter issues with renewing or transferring your expired domain, your best bet is to contact TrustName customer support and chat with us live for assistance.
We will evaluate your domain name to determine its eligibility and guide you through the following steps to ensure a smooth transfer
Important Notes
Transfer timeline - Transferring domains from Trustname typically takes between 5 and 7 days to complete. Your best bet to avoid any issues? Initiate your domain transfer well in advance of the domain’s expiration to prevent complications.
Keep an eye out for Email Notifications - Always check your emails for notifications from both TrustName and your new registrar after you initiate your domain transfer. We will send updates regarding the transfer status and any required actions.
FAQs
To obtain the Auth Code required to authenticate your domain transfer, Log In to your customer account at Trustname.com. Next, under the ‘Domains’ dropdown, access your domains’ list and navigate to the domain management section. And finally, under the domain transfer settings, request the Auth Code (EPP code) for the domain you wish to transfer.
In your domain dashboard, click on the domain you are transferring out and navigate to the domain transfer settings. Next to the ‘Domain Lock’ status, click on the ‘Unlock’ button to disable the transfer lock and allow the transfer to proceed.
If your domain is about to expire, you will still be able to transfer it if it’s within the 30-day Grace Period. However, once your domain has gone past this phase into the Redemption Phase, you will need to renew your domain before completing the transfer. Contact TrustNameS support if you need help.
For any support-related inquiries, please reach out to TrustNameS customer support at support@trustname.com. Send us an email or chat with us live.