Applies to: Trustname domain registration, DNS, hosting, and email services
Trustname (Fewmoretaps OU) does not provide a formal Service Level Agreement (SLA) with guaranteed financial compensation. However, we are committed to delivering reliable services and maintaining system availability through commercially reasonable efforts, as outlined below.
1. Availability Commitment
Trustname aims to maintain continuous operation of its core services, including but not limited to:
Domain registration and WHOIS services
DNS resolution and record propagation
Web hosting and email forwarding
Customer dashboard and control panel access
While Trustname endeavours to provide 99.9% uptime, no specific uptime guarantee is provided, and this figure is indicative only. Availability may be affected by scheduled maintenance, technical issues, or force majeure events.
2. Scope of Commitment
Trustname’s commitment includes:
Proactive infrastructure monitoring and maintenance
Incident response and mitigation
Transparent communication of disruptions and planned maintenance
This commitment applies only to services directly controlled by Trustname and excludes third-party services, customer-side connectivity, or client-managed configurations.
3. Support and Response Times
Trustname provides support via ticketing and email. Response time objectives (not guarantees) are as follows:
General support tickets: within 12 business hours
Urgent system-level incidents: initial response within 2 hours
Scheduled maintenance notices: minimum 24 hours’ notice, where feasible
4. Service Interruptions
Service availability may be impacted by, but not limited to, the following:
Scheduled system maintenance or updates
Hardware failures or data centre outages
Distributed Denial of Service (DDoS) attacks or security incidents
External network disruptions
Regulatory compliance requirements or legal orders
Events beyond Trustname’s reasonable control (force majeure)
Trustname shall not be held liable for interruptions caused by such factors and reserves the right to perform emergency maintenance without prior notice if necessary for security or system integrity.
5. Limitations of Liability
To the maximum extent permitted by applicable law:
Trustname disclaims any liability for service interruptions, data loss, or indirect damages.
No financial credits, refunds, or penalties shall be issued based solely on service availability, unless expressly stated in a separate written agreement.
6. Data Protection and Compliance
Trustname maintains appropriate technical and organisational measures to protect user data and ensure compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). All personnel with access to customer data are bound by confidentiality obligations.
7. Modifications
Trustname reserves the right to revise or update this Service Level Commitment at any time. Continued use of the services following such updates constitutes acceptance of the modified terms.
Contacts
If you have questions about our Refund Policy, you can contact Trustname at support@trustname.com
You may also contact us at:
Fewmoretaps OÜ doing business as Trustname
Roseni tn 13
Harju maakond
Kesklinna linnaosa
Tallinn, 10111
Estonia